A simple ticketing system for OneGov.
Project description
Run the Tests
Install tox and run it:
pip install tox tox
Limit the tests to a specific python version:
tox -e py27
Conventions
Onegov Ticket follows PEP8 as close as possible. To test for it run:
tox -e pep8
Onegov Ticket uses Semantic Versioning
Build Status
Coverage
Latests PyPI Release
License
onegov.ticket is released under GPLv2
Changelog
0.8.0 (2017-07-07)
Gives Ticket classes the ability to define their own searchable extra text. [href]
0.7.0 (2017-06-22)
Changes Elasticsearch 2.x mappings from string to text/keyword. [href]
0.6.0 (2017-06-16)
Adds a generic payment property to ticket handlers. [href]
0.5.0 (2017-01-03)
Adds the ability to filter the tickets by owner. [href]
0.4.1 (2016-06-22)
Removes reaction time from process time (should not be included). [href]
0.4.0 (2016-06-22)
Keeps track of the reaction & process time of tickets. [href]
0.3.0 (2016-04-14)
Adds the ability to filter by and list the available groups. [href]
0.2.1 (2016-01-28)
Uses the latest onegov.core release to get rid of some code.
0.2.0 (2016-01-12)
Adds subtitles to tickets and handlers. [href]
0.1.1 (2015-12-16)
State change functions are now idempotent. [href]
Adds a proper exception for invalid state changes. [href]
0.1.0 (2015-10-12)
Removes Python 2.x support. [href]
0.0.11 (2015-09-28)
FRM-* suggestions now work with and without dash. [href]
0.0.10 (2015-09-25)
Load created date undeferred by default. [href]
Adds onegov.search integration. [href]
0.0.9 (2015-09-04)
Adds the ability to get tickets of any state from the collection. [href]
Fixes pagination not working. [href]
0.0.8 (2015-09-03)
Adds the ability to influence the query used to get the tickets of a collection. This can be used to influnce the tickets view for specific handlers with custom parameters. [href]
0.0.7 (2015-09-01)
Adds the ability to filter the tickets collection by handler. [href]
0.0.6 (2015-08-28)
Adds the ability to delete the data behind a handler, creating a snapshot before that happens. [href]
The always run upgrade won’t show up in the onegov.core upgrade output anymore. Eventually we will remove this upgrade task. [href]
0.0.5 (2015-07-16)
Reopening a ticket changes its state to pending. [href]
0.0.4 (2015-07-15)
Adds a ticket counting function. [href]
0.0.3 (2015-07-15)
Adds an email property to the handler. [href]
Adds reopen ticket function. [msom]
0.0.2 (2015-07-14)
Adds a handler_id to easily query for a handler record. [href]
Adds accept/close ticket functions. [href]
Adds a ticket collection that supports pagination and filter. [href]
0.0.1 (2015-07-10)
Initial Release
